{"id":11,"date":"2025-03-20T08:13:36","date_gmt":"2025-03-20T08:13:36","guid":{"rendered":"https:\/\/www.armatrack.eu\/?page_id=11"},"modified":"2026-07-21T15:24:58","modified_gmt":"2026-07-21T15:24:58","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.armatrack.eu\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
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Return & Refunds<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Last updated: July 20th, 2026<\/strong><\/h5>\n

Refund and Return Policy<\/h4>\n

This Refund and Return Policy applies to purchases made through our website by consumers located in the European Union, the United Kingdom, the United States, and any other countries listed on our Shipping page. It explains the conditions\n that apply to returns, the refund process, and your statutory rights under applicable law.<\/p>\n

By placing an order on this website, you acknowledge that this policy forms part of our terms of sale, without limiting any mandatory rights you may have under applicable law, including, where applicable, EU member state law or any\n other local consumer protection law. This policy is intended to reflect the requirements of Directive 2011\/83\/EU on consumer rights and Directive (EU) 2019\/771 on certain aspects concerning contracts for the sale of goods, where\n those laws apply.<\/p>\n

Scope of this policy<\/h5>\n

This policy applies to rifle stocks and related non-regulated accessories and hunting equipment sold through our website to consumers. It is intended for business-to-consumer sales and does not necessarily apply in the same way to\n business purchasers, resellers, wholesalers, or other non-consumer transactions.<\/p>\n

If any product sold by us is subject to specific national restrictions, transport limitations, licensing requirements, or other lawful sales conditions in the destination country, those rules remain applicable in addition to this policy.\n This policy addresses return and refund rights only and does not override customs rules, transport regulations, product compliance requirements, or any other mandatory local law applicable in the destination country.<\/p>\n

Returns \u2014 Your right of withdrawal<\/h5>\n

We want you to order with confidence. If you are a consumer buying online within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. This\n is the standard cooling-off right for most online sales under EU consumer law.<\/p>\n

To exercise your right of withdrawal, please notify Armatrack within that 14-day period through a clear written statement, such as an email, contact form, or written notice, provided your communication clearly states your decision\n to withdraw from the purchase. After telling us that you wish to withdraw, you should return the goods without undue delay and no later than 14 days after sending that notice.<\/p>\n

If your order consists of multiple goods delivered separately, the withdrawal period generally starts when you receive the last item. If the final day of the withdrawal period falls on a non-working day, the deadline is extended until\n the next working day.<\/p>\n

How to request a return<\/h5>\n

To start a return, please contact us with the following information: your full name, order number, date of delivery, the product you wish to return, and a clear statement that you wish to withdraw from the contract. This helps us identify\n your order and process the return more quickly.<\/p>\n

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days from the day you informed us of your decision to withdraw. The return deadline is met if you dispatch the goods before\n that 14-day period expires.<\/p>\n

Condition of returned goods<\/h5>\n

We understand that you may need to inspect the product after delivery. Under EU consumer rules, customers may handle goods as they would in a physical shop in order to establish their nature, characteristics, and functioning. If the\n product has been used beyond that level of inspection, the consumer may be responsible for any diminished value.<\/p>\n

To help returns move smoothly, we ask that items be returned securely packaged and, where possible, with all supplied components and documentation. This does not reduce your statutory rights, but it helps protect the product during\n transport.<\/p>\n

Return shipping costs<\/h5>\n

For a standard return under the 14-day right of withdrawal, the customer is responsible for the direct cost of returning the goods, unless Armatrack expressly agrees otherwise. EU law allows traders to place that cost on the consumer\n if the consumer is clearly informed in advance, which we do through this policy.<\/p>\n

For consumers outside the European Union, return shipping costs will be handled in accordance with this policy and any mandatory local consumer law that applies to your purchase.<\/p>\n

Refunds<\/h5>\n

If you validly withdraw from your purchase, Armatrack will issue your refund within 14 days of receiving your withdrawal notice. However, we may withhold repayment until we have received the goods back or until you have supplied evidence\n that the goods have been sent back, whichever happens first. This timing follows EU consumer withdrawal rules.<\/p>\n

Refunds will be made using the same payment method used for the original purchase, unless you expressly agree otherwise. Because Armatrack shipping is free, there is normally no shipping charge to reimburse beyond the returned goods\n themselves.<\/p>\n

If a returned item shows handling beyond what is necessary to inspect it properly, the refund may be reduced to reflect any loss in value, as permitted under applicable law.<\/p>\n

Faulty, defective, damaged, or incorrect items<\/h5>\n

If your order arrives damaged, defective, faulty, or not what you ordered, please contact Armatrack as soon as possible with your order number and a brief description of the issue. Photographs may help us assess the situation quickly\n and provide the right solution.<\/p>\n

Armatrack will handle the matter in accordance with your statutory rights under applicable law. Where goods are not in conformity with the contract, EU consumer law may give you the right to an appropriate remedy, which may include\n repair, replacement, price reduction, or refund depending on the circumstances and the applicable national rules implementing EU law.<\/p>\n

For consumers outside the European Union, any remedy will be handled in accordance with this policy and any mandatory local consumer law that applies to your purchase.<\/p>\n

Non-returnable or excluded items<\/h5>\n

Under EU law, the right of withdrawal does not apply in certain cases, including custom-made or clearly personalized goods. If we sell rifle stocks that are made to a customer\u2019s specifications, specially one of the following situations:\n cut to a specific length other than the default, engraved, or otherwise clearly personalized with different accessories such as bipod or tripod mounts, those items may be excluded from the 14-day withdrawal right to the extent permitted\n by law.<\/p>\n

If a product page or custom order confirmation states that the item is bespoke, made to order, or clearly personalized, that notice should be read together with this policy. In such cases, cancellation or return may only be possible\n if the item is defective, not as described, or otherwise covered by your statutory rights.<\/p>\n

Return verification<\/h5>\n

When a returned item arrives, we inspect it to verify identity, completeness, and condition, and to determine whether the return qualifies for a full refund, partial deduction for diminished value, or handling under the legal guarantee\n rules. This inspection is part of the lawful refund process and helps us assess whether the item was returned in acceptable condition.<\/p>\n

If the return is accepted, we will process the reimbursement within the legal timeline stated above. If we determine that the product has been returned damaged, altered, or used beyond what is necessary for inspection, we may contact\n you with the outcome of the inspection and explain any lawful reduction or refusal.<\/p>\n

Recommended return packaging<\/h5>\n

To reduce the risk of transport damage, we recommend returning the product securely packed, ideally in the original packaging and protective materials. This recommendation is practical rather than mandatory unless the original packaging\n is necessary to preserve the item\u2019s condition.<\/p>\n

You remain responsible for any loss in value resulting from handling beyond what is necessary to inspect the product, and poor packaging may affect the condition in which the item is received. For that reason, we strongly advise using\n protective packing and a tracked shipping method.<\/p>\n

Model for withdrawal notice<\/h5>\n

You may use the following wording if you wish to withdraw from the contract:<\/p>\n

\u201cI hereby give notice that I withdraw from my contract of sale for the following goods: [insert product description], ordered on [date] \/ received on [date], name of consumer: [name], address of consumer: [address], order number: [number],\n date: [date].\u201d<\/p>\n

You are not required to use this exact form, but your notice must clearly communicate your decision to withdraw and provide the minimum necessary information to process your request. A clear email or written message sent within the\n withdrawal period is generally sufficient.<\/p>\n

Legal basis<\/h5>\n

This policy is based primarily on the following EU consumer law sources, where applicable:\n
Directive 2011\/83\/EU on consumer rights, which establishes the 14-day right of withdrawal for distance and off-premises contracts, the trader\u2019s information duties, and the refund framework.\n
Directive (EU) 2019\/771 on certain aspects concerning contracts for the sale of goods, which provides the minimum 2-year legal guarantee framework for goods that are defective or not in conformity with the contract.<\/p>\n

National laws in EU member states implement these directives and may provide additional protections in some cases. If mandatory local consumer law gives you greater protection than this policy, that mandatory law will prevail. For\n consumers outside the European Union, any mandatory local law applicable in your country of residence will also apply.<\/p>\n

Contact for returns<\/h5>\n

For all withdrawal notices, return requests, and refund questions, please contact us using the contact details published on our website. To help us process your request quickly, please include your order number, full name, and the\n email address used to place the order.<\/p>\n

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